Unify
Unify, a subsidiary of Atos, provides enterprise communications and collaboration solutions including unified communications platforms, contact center software, and related services for large organizations and public-sector customers. The company generates revenue through software licensing, hardware, cloud-based subscriptions, and professional and managed services. Its offerings support voice, video, messaging, and team collaboration across on-premises, hybrid, and cloud environments.
- Communications & Meetings
- Contact Center Software
- Managed IT & Cloud Services
- Revenue
- $900.0M
- Employees
- 3,000
- Founded
- 2008
- Headquarters
- Munich, Germany
What 11 Arbolus experts think of Unify
NPS scores are weighted toward the upper tier, with over 55% of respondents providing a score of 8 or higher. Renewal intent is mixed, with about 56% showing clear renewal interest, 33% uncertain, and the remainder unreported. Stickiness trends are positive; about 67% are at implementations beyond one year, while recent adopters (33%) are still in early stages. Positive sentiment correlates with higher spend and longer use, while uncertainty remains among lower-spend or newer customers.Overall Customer Sentiment: Positive
Who reviewed Unify
- C-Suite 62% (7)
- Director 12% (1)
- Manager 25% (3)
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Sentiment
18 Net Promoter Score, from 11 scored reviews- Promoters 4
- Passives 5
- Detractors 2
Cumulative NPS by month
+1 over 4 months- Apr 7
- Jun 8
- Dec 8
- May 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 40% 5 answers
- 0% 1 answer
- 100% 1 answer
- 100% 3 answers
- 8.3/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Top alternatives
Most weighed by Unify customers
More in Workplace & Productivity and IT Infrastructure & Cloud
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