Universal Robots A/S
Universal Robots A/S develops and manufactures collaborative industrial robots (cobots) that can work safely alongside humans to automate tasks such as assembly, packaging, machine tending, and quality inspection. The company sells robot arms, software, and accessories through a global network of distributors and integrators to manufacturers and other industrial customers of all sizes. Revenue is generated through hardware sales, software and application kits, and related services and support.
- Manufacturing Execution & Quality
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 1,000
- Founded
- 2005
- Headquarters
- Odense, Denmark
What 10 Arbolus experts think of Universal Robots A/S
NPS scores are predominantly positive, with 70% of users rating 7 or higher and several at 8 or 9. Renewal intent is split; some high spenders signal 'Not Sure' despite long tenure, which correlates to offboarding or specific integration concerns. Stickiness is evident, with 80% of responses reporting over one year of use. Expert feedback highlights risk mitigation, compliance, and time savings as top strengths, tempered by remarks on onboarding friction and hardware dependency.Overall Customer Sentiment: Positive
Who reviewed Universal Robots A/S
- C-Suite 60% (6)
- Director 20% (2)
- Manager 20% (2)
Employer names and spend open in the full report, along with the other 7 customers.
Everything 10 customers told us about Universal Robots A/S.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 10 scored reviews- Promoters 2
- Passives 8
- Detractors 0
Praised
- Operational Efficiency
- Audit-Ready System of Record
- Risk Mitigation and Compliance
- Zero-Friction Multilingual Onboarding
Criticised
- Implementation Planning Effort
- Subcontractor Onboarding Friction
- Hardware Dependency
- Mission-Critical Vendor SLA Gaps
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 7.5/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
Report
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