MaintainX
MaintainX provides a cloud-based work order and maintenance management platform that helps industrial, manufacturing, facilities, and field operations teams digitize procedures, track assets, and manage preventive and reactive maintenance. The software enables frontline workers and managers to create, assign, and complete work orders via web and mobile apps, with real-time reporting and collaboration. MaintainX generates revenue through subscription-based SaaS plans for organizations of varying sizes and industries.
- Field Service Management
- Asset Performance Management
- Manufacturing Execution & Quality
- Revenue
- $25.0M
- Employees
- 250
- Founded
- 2018
- Headquarters
- San Francisco, United States of America
What 46 Arbolus experts think of MaintainX
NPS scores are skewed positive, with the majority between 7 and 10, and repeat comments on mobile-first usability and compliance driving favorable perception. Renewal intent is strongly positive among mid/high spenders in regulated industries, but is lower where feature gaps or integration challenges are noted. Over 65% are at 'MoreThan1Year' implementation, with notable stickiness shown by advanced users. Key themes include operational visibility, quick rollout, and adoption at the technician level. Most negative comments are linked to complex enterprise integration needs or cost escalation. Overall Customer Sentiment: Positive
Who reviewed MaintainX
- C-Suite 67% (31)
- Director 22% (10)
- Manager 11% (5)
Employer names and spend open in the full report, along with the other 43 customers.
Everything 46 customers told us about MaintainX.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
13 Net Promoter Score, from 46 scored reviews- Promoters 13
- Passives 26
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 7
- Jun 7
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 13 across 1 companies.
Praised
- Seamless ERP and System Integration
- Advanced Analytics and Reporting
- Predictive Maintenance and AI Expansion
- Regulatory Compliance Support
Criticised
- Regulatory and Compliance Challenges
- Price Increase as Switching Driver
- Competitive Feature Leap
- Escalating Costs a Concern
What customers say
Renewal intent
Plan to renew 41%Plan to renew, by seniority
- 45% 22 answers
- 43% 7 answers
- 20% 5 answers
- 8.1/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 6.7/10 Average score from customers not renewing
Report
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