Mark43
Mark43 is a public safety software company that provides cloud-native records management, computer-aided dispatch, and analytics platforms for law enforcement and related agencies. Its solutions help police departments and public safety organizations manage incident reporting, dispatch operations, and data-driven decision making. The company generates revenue primarily through subscription-based software licensing and related implementation and support services for government customers.
- Industry-Specific ERP
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $80.0M
- Employees
- 450
- Founded
- 2012
- Headquarters
- New York City, United States of America
What 5 Arbolus experts think of Mark43
NPS scores range from 7 to 10, indicating strong satisfaction among Influencer-level decision-makers from public safety agencies. 80% of respondents demonstrate clear renewal intent, with only one expressing uncertainty, primarily driven by pricing pressure. Most customers are either in advanced implementation stages (>1 year) or piloting the platform. The main expert feedback themes are appreciation for modernization, platform flexibility, efficiency gains, and top-tier vendor support. However, pricing for smaller agencies and contract terms are recurrent concerns, alongside growing competition. Overall Customer Sentiment: Positive
Who reviewed Mark43
- C-Suite 60% (3)
- Director 40% (2)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about Mark43.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 3
- Detractors 0
Cumulative NPS by month
-1 over 3 months- Jan 9
- May 8
- Jul 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Praised
- Responsive Support and Project Management
- Modernization and Flexibility
- Comprehensive Platform Coverage
- AI Enhancement over Replacement
Criticised
- Annual Price Increases and Contract Structure
- Pricing Strategy for Smaller Agencies
- AI Not a Complete Solution
- Information Overload from Platform Expansion
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 100% 3 answers
- 50% 2 answers
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by Mark43 customers
Report
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