Arbolus Intelligence

MAPAL Group

mapal-os.com · Madridanos, Spain

MAPAL Group is a hospitality technology company that provides cloud-based software to restaurants, bars, and hotel groups to manage operations such as workforce scheduling, task management, compliance, and business analytics. Its platform helps multi-site operators improve efficiency, control labor and operating costs, and standardize procedures across locations. MAPAL generates revenue through subscriptions and related services for its SaaS products sold primarily to hospitality chains and groups across Europe and other regions.

  • Project & Work Management
  • Workforce Management & Scheduling
  • Business Intelligence & Dashboards
Listed in
Revenue
$35.0M
Employees
350
Founded
2018
Headquarters
Madridanos, Spain

What 16 Arbolus experts think of MAPAL Group

NPS scores range from 2 to 9 with most clustered between 5 and 8, reflecting moderate satisfaction. Renewal intent is mixed: high spenders show clear intent to renew, while several mid and low spenders are either unsure or not planning to renew, affected mainly by pricing and perceived value. Stickiness is high among organizations beyond the one-year mark, correlating with favorable operational integration and reliance on core functionality. Key positive themes include improved efficiency and automation; main concerns relate to cost and looming AI competition.Overall Customer Sentiment: Neutral-Positive

Who reviewed MAPAL Group

Total customers 16 13 current · 3 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 80% (13)
  • Director 7% (1)
  • Manager 13% (2)
Operations Leader C-Suite NPS 6 Will renew Submitted Feb 2026
People Leader C-Suite NPS 6 Not renewing Submitted Mar 2025
Operations Manager Manager NPS 2 Submitted May 2026

Employer names and spend open in the full report, along with the other 13 customers.

Everything 16 customers told us about MAPAL Group.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-53 Net Promoter Score, from 15 scored reviews
  • Promoters 1
  • Passives 5
  • Detractors 9

Cumulative NPS by month

+0 over 6 months
  • Feb 6
  • May 6
  • Jun 6
  • Jul 6
  • Aug 6
  • Sep 6

Net Promoter Score across 2 reviews, accumulated up to each month. Category median -26 across 2 companies.

Praised

  • Consistent Value for Multi-Site Management
  • Automation of Workforce Management
  • Centralized Operations and Time Savings
  • Wider Automation

Criticised

  • Risk of Vendor Switch
  • Cost Concerns
  • Competition from AI Alternatives
  • Price Sensitivity and Value Risk

What customers say

Consistent Value for Multi-Site Management
“MAPAL is especially valuable for organizations managing multiple teams or locations, standardizing processes and improving efficiency.”
Automation of Workforce Management
“The tool helps us schedule shifts and automatically calculates staff requirements based on sales forecasts, optimizing personnel allocation.”
Centralized Operations and Time Savings
“MAPAL centralizes vital information and streamlines diverse operational processes, improving visibility and reducing manual administration.”

Renewal intent

Plan to renew 33%
  • Will renew 3
  • Undecided 3
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 33% 9 answers
  • 6.7/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers
  • 5.7/10 Average score from customers not renewing

Top alternatives

Most weighed by MAPAL Group customers

Report

Customer Report - Sep 2026 Sep 2026 16 + 0

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