The Key Support Services, Ltd.
The Key Support Services Ltd. is a UK-based IT services provider that delivers managed IT support, cloud services, cybersecurity, and related technology solutions primarily to schools, academies, and other education-sector organizations, as well as some SMEs. It helps clients design, implement, and maintain their IT infrastructure and systems under ongoing support contracts and project-based engagements.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $8.0M
- Employees
- 70
- Founded
- 2006
- Headquarters
- Royston, United Kingdom
What 7 Arbolus experts think of The Key Support Services, Ltd.
NPS scores among customers are clustered at the 7–9 level, indicating generally positive but not exceptional sentiment. 40% of respondents intend to renew, 20% are likely non-renewals, and 20% are unsure, highlighting a moderate churn risk. All respondents report implementation for more than 1 year, reflecting platform stickiness over time. The key sentiment theme is steady satisfaction with some renewal uncertainty tied to higher spenders.Overall Customer Sentiment: Neutral
Who reviewed The Key Support Services, Ltd.
- C-Suite 43% (3)
- Director 29% (2)
- Manager 29% (2)
Employer names and spend open once the report publishes.
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 5
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Mar 8
- May 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 100% 2 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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