Thrive Operations
Thrive Operations, operating as Thrive NextGen, is a managed IT and cybersecurity services provider that delivers cloud hosting, network management, security operations, and digital transformation support to mid-market and enterprise clients. The company offers outsourced IT management, consulting, and compliance-focused security services on a recurring, service-based model. It serves organizations across industries that require robust, scalable IT infrastructure and security without building large in-house teams.
- Managed IT & Cloud Services
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $250.0M
- Employees
- 900
- Founded
- 2000
- Headquarters
- Marlborough, United States of America
What 15 Arbolus experts think of Thrive Operations
NPS scores are primarily in the 7–10 range, with high satisfaction reported by users and influencers in most industries. Two out of six respondents with renewal data indicate intent not to renew, primarily among higher spenders. Most implementations (>60%) are mature (more than 1 year), with only two at pilot or offboarding stages. Key sentiment themes include perceived platform value and alignment with spend, with isolated dissatisfaction among the highest spenders.Overall Customer Sentiment: Neutral
Who reviewed Thrive Operations
- C-Suite 67% (10)
- Director 27% (4)
- Manager 7% (1)
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Sentiment
33 Net Promoter Score, from 15 scored reviews- Promoters 6
- Passives 8
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Jan 8
- Mar 9
- Jun 7
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 75% 4 answers
- 0% 2 answers
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Thrive Operations customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
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