Telekom Deutschland GmbH
Telekom Deutschland GmbH is the German national telecommunications subsidiary of Deutsche Telekom, providing fixed-line, mobile, broadband internet, and TV services to consumer and business customers across Germany. It generates revenue through subscription-based connectivity, data, and value‑added communication services, as well as ICT solutions for enterprises and public sector clients.
- Revenue
- $26.0B
- Employees
- 67,000
- Founded
- 2010
- Headquarters
- Bonn, Germany
What 9 Arbolus experts think of Telekom Deutschland GmbH
The NPS scores are highly positive, with 44% promoters (NPS 9 and 10), 33% passives (NPS 7–8), and 22% detractors (NPS 6). Renewal intent is split, with one renewal, one lost, and one unsure. Stickiness shows a spread: 22% on >1 year, 33% at Pilot, 22% at , and 11% offboarding. High NPS and stickiness cluster among high spenders, but early-stage and offboarding phases present churn risk.Overall Customer Sentiment: Positive
Who reviewed Telekom Deutschland GmbH
- C-Suite 62% (6)
- Director 25% (2)
- Manager 12% (1)
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Sentiment
33 Net Promoter Score, from 9 scored reviews- Promoters 5
- Passives 2
- Detractors 2
Cumulative NPS by month
-2 over 5 months- Nov 10
- Apr 8
- May 9
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 34 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
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