Telenor
Telenor Group is a global telecommunications company that provides mobile, fixed, and broadband connectivity, as well as related digital and enterprise communication services, primarily across the Nordics and Asia. It generates revenue through subscription-based voice and data plans, wholesale network services, and value-added digital offerings for consumers and businesses.
- Revenue
- $10.0B
- Employees
- 19,000
- Founded
- 1855
- Headquarters
- Norway
What 7 Arbolus experts think of Telenor
NPS scores among respondents range from 5 to 9, centering in the mid-range. No scores are strongly negative, but positive promoters are a minority (17%). Renewal intent is predominantly uncertain—83% express 'Not Sure' and 17% are committed to renew. Stickiness is moderate, with 67% at more than one year of implementation and 17% each in pilot and under one year. Key themes are project longevity, cautious decision making, and generally neutral-to-positive experiences but restrained enthusiasm.Overall Customer Sentiment: Neutral
Who reviewed Telenor
- C-Suite 71% (5)
- Director 29% (2)
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Sentiment
-28 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 1
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Nov 6
- Jun 6
- Aug 6
- Dec 6
- Mar 6
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 25% 4 answers
- 50% 2 answers
- 9.5/10 Average score from customers who will renew
- 5.8/10 Average score from undecided customers
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