Arbolus Intelligence

Telefónica Perú

telefonica.com · Lima, Peru

Telefónica Perú is the Peruvian operating company of Telefónica, providing fixed and mobile telecommunications, internet, and pay TV services to consumer, business, and wholesale customers across Peru. It generates revenue through subscription and usage-based fees for voice, data, broadband, and digital services, as well as enterprise connectivity and ICT solutions.

Listed in
Revenue
$1.8B
Employees
9,000
Founded
1994
Headquarters
Lima, Peru

What 5 Arbolus experts think of Telefónica Perú

NPS scores skew high, with 66% responses at 7 or above and strong renewal intent from high spenders and experienced users. Two experts cited robust support and SLA adherence as top reasons for recommending Telefónica, but uncertainty is present in pilot or new deployments (about 34%). Main positive themes include infrastructure reliability, route diversity, and unified contracting. Negative themes focus on portal transparency and last-mile fiber vulnerability. Overall Customer Sentiment: Positive

Who reviewed Telefónica Perú

Total customers 5 5 current · 0 former
Reviews growth +3 in six months
Seniority of respondents
  • C-Suite 40% (2)
  • Director 40% (2)
  • Manager 20% (1)
Operations Leader Director NPS 7 Will renew Submitted Aug 2026
Marketing Leader Director NPS 4 Submitted Aug 2026
Executive C-Suite NPS 4 Not renewing Submitted Feb 2026

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about Telefónica Perú.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-40 Net Promoter Score, from 5 scored reviews
  • Promoters 1
  • Passives 1
  • Detractors 3

Cumulative NPS by month

+1 over 3 months
  • Feb 5
  • Aug 5
  • Sep 6

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -40 across 1 companies.

Praised

  • High Availability and SLA Credibility
  • Direct Subsea Infrastructure Ownership
  • Unified Single-Contract Governance
  • Self-Service and Automation Potential

Criticised

  • SLAs and Price Sensitivity
  • Corporate Restructuring Risk
  • Emerging LEO Satellite Threats
  • Last-Mile Physical Fragility

What customers say

High Availability and SLA Credibility
“Our service availability and latency meet SLA consistently, and route diversity allows business continuity even when there are physical fiber incidents.”
Direct Subsea Infrastructure Ownership
“I rely on Telefónica because they own and operate the entire fiber route, which delivers predictable latency and secure, uninterrupted connections.”
Unified Single-Contract Governance
“Dealing with a single, global agreement reduces friction and gives us operational oversight spanning continents, which is key for us.”

Renewal intent

Plan to renew 50%
  • Will renew 2
  • Undecided 0
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 0% 2 answers
  • Director 100% 1 answer
  • Manager 100% 1 answer
  • 8/10 Average score from customers who will renew
  • 5/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 5 + 0

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