DataGrail
DataGrail provides a privacy management platform that helps businesses automate compliance with data privacy regulations such as GDPR, CCPA, and CPRA by mapping personal data across systems, managing data subject requests, and maintaining consent and preference records. It serves mid-market and enterprise companies that handle consumer data, particularly in regulated and consumer-facing industries. The company generates revenue through subscriptions to its SaaS platform and related services.
- Data Privacy & Protection
- GRC & Compliance Automation
- Revenue
- $30.0M
- Employees
- 150
- Founded
- 2018
- Headquarters
- Palo Alto, United States of America
What 23 Arbolus experts think of DataGrail
NPS is weighted strongly positive, with 8 to 10 scores from the majority of large accounts and key roles, especially among technology and public sector customers. Renewal intent is high in these groups, notably in organizations with mature deployments (>1 year). Stickiness is reinforced by automation depth and audit benefits. Integration challenges with enterprise systems and complex environments are persistent negative themes. Satisfaction is highest in areas of GDPR compliance, DSAR management, and operational efficiencies, while lack of seamless integration and advanced automated data discovery are recurring weaknesses.Overall Customer Sentiment: Positive
Who reviewed DataGrail
- C-Suite 76% (17)
- Director 19% (4)
- Manager 5% (1)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about DataGrail.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-4 Net Promoter Score, from 22 scored reviews- Promoters 6
- Passives 9
- Detractors 7
Cumulative NPS by month
+1 over 6 months- Dec 6
- Jan 6
- Apr 6
- May 7
- Jun 7
- Aug 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 25 across 6 companies.
Praised
- Scaling Regulatory Coverage
- Broader Integration Ecosystem
- Increased Automation and AI-Driven Workflows
- DSAR Automation
Criticised
- Complex System Connections
- Integration Challenges
- Reporting Flexibility and Manual Oversight
- Competitive Integration Threat
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 33% 12 answers
- 67% 3 answers
- 0% 1 answer
- 7.8/10 Average score from customers who will renew
- 5.4/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by DataGrail customers
Report
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
For people who use DataGrail
Do you use DataGrail at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 23 customers of DataGrail have already contributed
Takes a few minutes. Your identity stays anonymous.