JumpCloud
JumpCloud provides a cloud-based open directory platform that centralizes user identity, device management, and access control for IT teams across small and mid-sized enterprises. Its software replaces or augments traditional on-premise directory services, enabling secure authentication, single sign-on, and policy management across diverse operating systems, applications, and networks. The company generates revenue through subscription-based SaaS plans for organizations managing their workforce identities and endpoints.
- Identity & Access Management
- Endpoint & Device Security
- Cloud Infrastructure & Hosting
- Revenue
- $120.0M
- Employees
- 600
- Founded
- 2012
- Headquarters
- Louisville, United States of America
What 29 Arbolus experts think of JumpCloud
NPS scores are highly favorable with 80% of experts rating 8 or above and several 9–10 scores, indicating strong advocacy. Renewal intent is robust among large spenders and those in advanced implementation stages, with a minority expressing uncertainty or intent not to renew, typically citing cost or overlap with incumbent infrastructure. Most customers are in advanced or mature stages, and main expert themes include: ease of integration, time-to-value, consolidated platform benefits, and competitive cost—balanced by concerns around per-user pricing for smaller or less complex needs. Overall Customer Sentiment: Positive
Who reviewed JumpCloud
- C-Suite 62% (18)
- Director 27% (8)
- Manager 12% (3)
Employer names and spend open in the full report, along with the other 26 customers.
Everything 29 customers told us about JumpCloud.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
55 Net Promoter Score, from 29 scored reviews- Promoters 17
- Passives 11
- Detractors 1
Cumulative NPS by month
+1 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 9
Net Promoter Score across 13 reviews, accumulated up to each month. Category median 38 across 13 companies.
Praised
- Centralized and Simple Integration
- Enhanced Security and Compliance
- Unified Cross-Platform Management
- Expand AI-Driven Automation
Criticised
- Incumbent Technology Overlap
- Competitive Displacement on Price
- Potential Platform Gaps
- Customization and Small Team Fit
What customers say
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 77% 13 answers
- 67% 6 answers
- 100% 1 answer
- 50% 2 answers
- 8.9/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by JumpCloud customers
Report
More in Workplace & Productivity and IT Infrastructure & Cloud
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