Kaspersky
Kaspersky is a global cybersecurity company that develops and sells endpoint protection, threat intelligence, and security software and services for consumers, businesses, and governments. Its portfolio includes antivirus and internet security suites, endpoint detection and response, and specialized solutions for industrial systems and critical infrastructure, monetized through software licenses, subscriptions, and security services. The company also provides managed security, incident response, and threat research offerings to enterprise and public-sector clients worldwide.
- Endpoint & Device Security
- Network & Cloud Security
- Cybersecurity Services
- Revenue
- $700.0M
- Employees
- 4,500
- Founded
- 1997
- Headquarters
- Moscow, Russian Federation
What 22 Arbolus experts think of Kaspersky
The NPS distribution ranges from 6 to 10, with most experts rating their satisfaction at 8 or above. Renewal intent is generally positive, with a majority indicating willingness to renew, though a subset of high spenders expressed uncertainty or intent not to renew, citing operational or integration concerns. The majority of users are in the MoreThan1Year implementation stage, reflecting mature deployments. Key feedback themes praise Kaspersky’s endpoint protection, easy management, and effective threat intelligence. The main negatives relate to integration limitations and potential complexity for smaller teams.Overall Customer Sentiment: Positive
Who reviewed Kaspersky
- C-Suite 50% (11)
- Director 12% (3)
- Manager 38% (8)
Employer names and spend open in the full report, along with the other 19 customers.
Everything 22 customers told us about Kaspersky.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
27 Net Promoter Score, from 22 scored reviews- Promoters 8
- Passives 12
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 38 across 4 companies.
Praised
- Expand AI Capabilities
- Streamline Management for SMEs
- Broader Ecosystem Integration
- Operational Simplicity at Scale
Criticised
- Advanced AI-driven Threat Detection from Competitors
- Pricing and Operational Complexity
- Competitive Displacement by Integrated Platforms
- Resource and Licensing Demands
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 60% 5 answers
- 50% 2 answers
- 75% 4 answers
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Kaspersky customers
Report
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