Kiteworks
Kiteworks provides a secure content communication and file-sharing platform that enables enterprises and government agencies to exchange sensitive data via email, file transfer, web forms, and APIs while maintaining compliance with regulations such as HIPAA, GDPR, and FedRAMP. Its solutions generate a unified audit trail and policy controls across channels to help security and compliance teams manage risk and governance. The company sells its software and cloud services primarily on a subscription basis to large and mid-sized organizations in regulated industries.
- Data Privacy & Protection
- Security Operations (SIEM/SOAR)
- Document Management & E-signature
- Revenue
- $75.0M
- Employees
- 300
- Founded
- 2013
- Headquarters
- Sunnyvale, United States of America
What 9 Arbolus experts think of Kiteworks
NPS scores for Kiteworks cluster between 7 and 9, indicating a generally positive user sentiment. 71% of experts express clear intent to renew, and renewal intent is strongest among high spenders and those with more than 1 year of implementation. Stickiness is high for users who have deployed the solution for over a year, while those in pilot or early stages demonstrate slightly lower loyalty. Quantitative themes center on sustained satisfaction among security and IT stakeholders and moderate sentiment among end users.Overall Customer Sentiment: Positive
Who reviewed Kiteworks
- C-Suite 62% (6)
- Director 38% (3)
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Sentiment
0 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 4 months- May 8
- Feb 8
- May 7
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 75% 4 answers
- 100% 2 answers
- 7.6/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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