Kount
Kount is a fraud prevention and digital identity platform that helps e-commerce merchants, payment providers, and financial institutions detect and prevent online payment fraud, account takeover, and chargebacks using AI-driven risk scoring and device intelligence. The company offers SaaS solutions that integrate with checkout, account, and payment workflows to evaluate transactions in real time and automate decisions. Kount generates revenue through subscription and usage-based fees for its fraud management and identity trust services.
- Fraud Detection & Prevention
- Payment Processing
- Revenue
- $65.0M
- Employees
- 250
- Founded
- 2007
- Headquarters
- Boise City, United States of America
What 19 Arbolus experts think of Kount
NPS distribution is moderately positive with a mode of 7–9, indicating broadly satisfied customers. 16% of users indicate 'Not sure' on renewals and 28% saying 'No', but the majority in higher spend brackets express strong renewal intent. Over 60% are in the 'MoreThan1Year' implementation stage, demonstrating significant stickiness. Overall, themes include high satisfaction among large enterprises, moderate uncertainty among pilot users, and consistent value realization beyond the first year.Positive
Who reviewed Kount
- C-Suite 47% (9)
- Director 42% (8)
- Manager 11% (2)
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Sentiment
5 Net Promoter Score, from 19 scored reviews- Promoters 5
- Passives 10
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Dec 8
- Apr 8
- May 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 5 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 67% 9 answers
- 75% 4 answers
- 0% 1 answer
- 8.6/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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