Kroll
Kroll is a global risk and financial advisory firm that provides valuation, corporate finance, restructuring, investigations, cybersecurity, compliance, and other consulting services to corporations, financial institutions, law firms, and governments, generating revenue primarily through professional services fees. The company also offers data, analytics, and technology-enabled solutions to support M&A, disputes, governance, and regulatory matters.
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $2.0B
- Employees
- 7,000
- Founded
- 1932
- Headquarters
- New York City, United States of America
What 68 Arbolus experts think of Kroll
NPS distribution is weighted toward high scores, with a cluster of respondents rating Kroll at 8-10 and strong emphasis on trust, global coverage, and expertise. Renewal intent is generally positive but is tempered for lower spend or smaller company profiles, where cost and platform complexity present concerns or offboarding is occurring. Most customers report being at full implementation (>1 year), with only a small minority in pilot or offboarding stages. Main qualitative themes highlight data reliability, global presence, and high-level advisory support, while consistent drawbacks noted are pricing and turnaround speeds.Overall Customer Sentiment: Positive
Who reviewed Kroll
- C-Suite 70% (48)
- Director 25% (17)
- Manager 5% (3)
Employer names and spend open in the full report, along with the other 65 customers.
Everything 68 customers told us about Kroll.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
22 Net Promoter Score, from 68 scored reviews- Promoters 30
- Passives 23
- Detractors 15
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 22 across 5 companies.
Praised
- Integration and Turnaround
- Streamline Reporting
- AI-Driven Automation
- Global Coverage and Human Advisory
Criticised
- Not Ideal for Smaller Firms
- High Cost for Enterprises
- Turnaround Time
- AI Replacing Traditional Workflows
What customers say
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 37% 19 answers
- 57% 7 answers
- 0% 1 answer
- 100% 2 answers
- 8.8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Kroll customers
Report
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
For people who use Kroll
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