LenelS2
LenelS2 is a provider of physical security and access control systems, offering integrated software and hardware solutions for video surveillance, identity management, and intrusion detection to commercial, institutional, and government customers. The company sells its products through direct sales and a global network of certified channel partners and integrators, generating revenue from equipment, software licenses, and ongoing support and maintenance services.
- Revenue
- $350.0M
- Employees
- 900
- Founded
- 1991
- Headquarters
- Pittsford, United States of America
What 7 Arbolus experts think of LenelS2
NPS scores are distributed as 6, 7, 8, 8, 9, 10, showing a moderately positive trend with a notable promoter base. Renewal intent is high among influencers and high spenders, with no detractors and only one user indicating uncertainty. Stickiness is strong, with the majority in the More Than 1 Year implementation stage, and only a single case of offboarding. Key themes are long-term adoption, enterprise scale, and positive (though not outstanding) satisfaction.Overall Customer Sentiment: Positive
Who reviewed LenelS2
- C-Suite 71% (5)
- Director 29% (2)
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Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 3
- Detractors 2
Cumulative NPS by month
-2 over 6 months- Aug 10
- Nov 9
- Apr 9
- May 8
- Jun 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 30 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 75% 4 answers
- 100% 1 answer
- 7.8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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