Link11

link11.com · Frankfurt am Main, Germany

Link11 is a cybersecurity company that provides cloud-based DDoS protection and web security services to enterprises, hosting providers, and online platforms. Its solutions use automated traffic analysis and filtering to protect websites, applications, and networks from volumetric and application-layer attacks, delivered as managed services. The company generates revenue through subscription-based security services and managed protection contracts.

  • Network & Cloud Security
  • Application & Code Security
  • Cybersecurity Services
Revenue
$35.0M
Employees
200
Founded
2011
Headquarters
Frankfurt am Main, Germany

What 7 Arbolus experts think of Link11

NPS scores across the expert pool range from 7–9, averaging in the neutral to positive range. 57% of respondents indicate clear intent to renew, while 14% are not sure and 14% indicate no intent to renew, suggesting a mix of established loyalty and active evaluation. Customers with implementation stages beyond one year have generally higher satisfaction and renewal rates.Key themes from the data include a higher tendency for extended users (>1yr) to advocate for renewal, while pilot-phase customers show neutrality or indecision. Overall customer sentiment: Neutral to Positive.Overall Customer Sentiment: Neutral to Positive

Who reviewed Link11

Total customers 7 7 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 71% (5)
  • Director 14% (1)
  • Manager 14% (1)
Operations Leader C-Suite NPS 8 Will renew
Other Generalist C-Suite NPS 7 Undecided
Revenue Manager C-Suite NPS 7 Will renew

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Sentiment

14 Net Promoter Score, from 7 scored reviews
  • Promoters 1
  • Passives 6
  • Detractors 0

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 57%
  • Will renew 4
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 60% 5 answers
  • Director 100% 1 answer
  • Manager 0% 1 answer
  • 7.5/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 9/10 Average score from customers not renewing

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