Level Access
Level Access provides digital accessibility software and services that help organizations make their websites, mobile apps, documents, and other digital assets compliant with accessibility standards and regulations. It serves enterprises, government agencies, and educational institutions with a platform for testing, monitoring, and managing accessibility, complemented by expert consulting and training. The company generates revenue through SaaS subscriptions and professional services engagements.
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $90.0M
- Employees
- 550
- Founded
- 1997
- Headquarters
- Arlington, United States of America
What 9 Arbolus experts think of Level Access
NPS scores range from 4 to 10 with an average around 7.1, skewing positive among long-term users in education and software, but less so among smaller healthcare entities citing price. 67% of experts with disclosed renewal intent express intent to continue, with churn associated primarily with budgetary constraints. High stickiness is observed among large organizations using Level Access for over a year. Key positive themes include expertise in compliance, brand reliability, and strong support, while main negatives are pricing and perceived lack of tailored flexibility for small businesses.Overall Customer Sentiment: Positive
Who reviewed Level Access
- C-Suite 88% (8)
- Director 12% (1)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about Level Access.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-22 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 3
- Detractors 4
Cumulative NPS by month
+0 over 3 months- Aug 7
- Mar 7
- Jul 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median -11 across 6 companies.
Praised
- Affordable solutions for small organizations
- Education and strategic guidance on regulatory trends
- Premium, customizable offerings for complex accounts
- Effective at combining automation and expert consulting
Criticised
- Lower-cost alternatives appealing to small businesses
- Market perception as service-focused could limit software-driven deployments
- Budget prioritization may threaten renewal
- Pricing not tailored for small organizations
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 80% 5 answers
- 0% 1 answer
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by Level Access customers
Report
More in Consulting & Professional Services and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Level Access
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