Kiwa
Kiwa is a global testing, inspection and certification company that provides laboratory testing, product certification, system certification, and related technical consultancy services to clients in sectors such as construction, energy, water, food, healthcare, and manufacturing. It helps organizations demonstrate compliance with regulatory, safety, and quality standards and supports market access for products and services. Revenue is generated through fees for certification audits, inspections, laboratory analyses, and advisory projects.
- IT Consulting & Implementation
- Revenue
- $1.6B
- Employees
- 10,500
- Founded
- 1948
- Headquarters
- Rijswijk, Netherlands
What 5 Arbolus experts think of Kiwa
NPS distribution centers on score of 7 (moderate satisfaction), with two outliers scoring 1 (strong detractors) in Other and Influencer roles. Renewal intent shows 40% 'No', 20% 'Not Sure', and several missing responses, reflecting uneven commitment. Most respondents have used Kiwa for more than one year, suggesting moderate stickiness. The data signals high initial adoption but points to potential dissatisfaction or value reassessment over time.Overall Customer Sentiment: Neutral
Who reviewed Kiwa
- C-Suite 80% (4)
- Director 20% (1)
Employer names and spend open once the report publishes.
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Sentiment
-40 Net Promoter Score, from 5 scored reviews- Promoters 0
- Passives 3
- Detractors 2
Cumulative NPS by month
+2 over 3 months- Feb 3
- Mar 4
- Jul 5
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -40 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 0% 1 answer
- 7/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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