Keyfactor
Keyfactor is a cybersecurity company that provides public key infrastructure (PKI) and machine identity management software and services to enterprises and governments. Its platform helps organizations issue, manage, and automate digital certificates and cryptographic keys across on‑premises, cloud, and IoT environments to secure identities, devices, and applications. Keyfactor generates revenue through subscription software, managed services, and related professional services.
- Cybersecurity Services
- Identity & Access Management
- Revenue
- $90.0M
- Employees
- 550
- Founded
- 2001
- Headquarters
- Independence, United States of America
What 18 Arbolus experts think of Keyfactor
NPS responses are skewed high, with 55% in the promoter range (NPS 9), and 30% in the passive range (NPS 6–8). Renewal intent is strong in high spend, mature implementations, with ambivalence or uncertainty in early-stage or pilot environments. Stickiness is highest among mature customers (>1 year) who report operational and compliance benefits. Key feedback themes include robust automation, reliable support, and ease of compliance, but also some noted challenges with integration complexity and pricing for smaller deployments.Overall Customer Sentiment: Positive
Who reviewed Keyfactor
- C-Suite 72% (13)
- Director 17% (3)
- Manager 11% (2)
Employer names and spend open in the full report, along with the other 15 customers.
Everything 18 customers told us about Keyfactor.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
11 Net Promoter Score, from 18 scored reviews- Promoters 5
- Passives 10
- Detractors 3
Cumulative NPS by month
-1 over 5 months- Nov 9
- Dec 8
- Apr 8
- Jul 8
- Aug 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 26 across 4 companies.
Praised
- Expanded Key and Secret Management
- Enhanced Cryptographic Resource Tracking
- Lighter Version for Simpler Environments
- Robust Automation and Compliance
Criticised
- Security Incident or System Failure
- Competitor Product Usability
- Significant Price Increase
- User Interface and Migration Challenge
What customers say
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 58% 12 answers
- 100% 3 answers
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
Top alternatives
Most weighed by Keyfactor customers
Report
More in IT Infrastructure & Cloud and Security & Compliance
Other companies in both categories with a customer report.
For people who use Keyfactor
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