Keeper Security, Inc.
Keeper Security, Inc. provides cloud-based password management, privileged access management, and secrets management software for businesses and consumers, helping organizations secure credentials, secrets, and sensitive data across devices and applications. Its products are sold on a subscription basis to enterprises, SMBs, and individual users worldwide, and integrate with common identity providers and security tools.
- Identity & Access Management
- Endpoint & Device Security
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 2011
- Headquarters
- Chicago Loop, United States of America
What 50 Arbolus experts think of Keeper Security, Inc.
NPS distribution is highly positive: 68% are promoters (NPS 9–10), with only 16% in the detractor range (NPS ≤6). Renewal intent is especially strong among influencers and high spenders, with over 90% of high spend respondents indicating intent to renew. Stickiness is observed in long-term deployments, with over 65% of customers in multi-year or more than one year stages. Negative sentiment is minimal and concentrated among a small number of detractor scores, mainly from users with limited renewal visibility.Overall Customer Sentiment: Positive
Who reviewed Keeper Security, Inc.
- C-Suite 71% (36)
- Director 12% (6)
- Manager 16% (8)
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Sentiment
46 Net Promoter Score, from 50 scored reviews- Promoters 30
- Passives 13
- Detractors 7
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 32 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 77%Plan to renew, by seniority
- 84% 25 answers
- 80% 5 answers
- 25% 4 answers
- 100% 1 answer
- 9.1/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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