Juniper Networks
Juniper Networks is a global provider of networking hardware, software, and services, offering routers, switches, security solutions, and network management software for service providers, enterprises, and public sector organizations. The company generates revenue through the sale of network equipment, software licenses, and recurring support and professional services. Its products are used to build and secure high-performance data center, campus, and wide-area networks.
- Cloud Infrastructure & Hosting
- Network & Cloud Security
- Revenue
- $5.5B
- Employees
- 10,500
- Founded
- 1996
- Headquarters
- Sunnyvale, United States of America
What 85 Arbolus experts think of Juniper Networks
NPS is overwhelmingly positive, with more than half of respondents giving scores of 8 or above. Renewal intent is strongly indicated among high- and mid-spend customers and Influencers, especially in healthcare, finance, telco, and tech. Stickiness is high in post-implementation, with multiple “MoreThan1Year” customers. Key themes include praise for automation, AI-driven management, and reliability; weaker feedback centers on licensing complexity and integration challenges. Overall Customer Sentiment: Positive.
Who reviewed Juniper Networks
- C-Suite 66% (56)
- Director 22% (19)
- Manager 12% (10)
Employer names and spend open in the full report, along with the other 82 customers.
Everything 85 customers told us about Juniper Networks.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
31 Net Promoter Score, from 85 scored reviews- Promoters 39
- Passives 34
- Detractors 12
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 40 across 5 companies.
Praised
- Strong Cost Optimization and Flexibility
- Automation and AIOps Leadership
- Trust, Reliability, and Global Support
- Integration Simplification for Multi-Vendor
Criticised
- Ecosystem and AI Competition
- Post-Merger Roadmap Uncertainty
- Security and SASE Gaps
- Advanced Configuration Complexity
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 59% 34 answers
- 79% 14 answers
- 40% 5 answers
- 8.8/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 6.2/10 Average score from customers not renewing
Top alternatives
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Report
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