Kaseya
Kaseya is a provider of IT management and security software for managed service providers (MSPs) and mid-market IT teams, offering an integrated platform for remote monitoring and management, endpoint and network security, backup, and service desk operations. The company sells its products on a subscription basis, often bundled into suites that help service providers manage and secure client environments. It generates revenue through recurring licenses, maintenance, and related professional services.
- IT Consulting & Implementation
- Cybersecurity Services
- Managed IT & Cloud Services
- Revenue
- $1.5B
- Employees
- 4,500
- Founded
- 2000
- Headquarters
- Miami Beach, United States of America
What 34 Arbolus experts think of Kaseya
NPS scores for Kaseya show a bimodal distribution with a strong cohort of promoters (9–10) and a noticeable group of detractors (6 or below), reflecting split sentiment. Renewal intent is positive among mid/high spenders only if contract terms are favorable, but pushback against standard annual price uplifts and inflexible commitments is evident. Stickiness is high due to long tenures and deep integration, yet migration is considered if pricing or support quality degrades. Key feedback themes include strong technology/integration, but commercial practices and risk of forced product bundling drive dissatisfaction and churn risk.Overall Customer Sentiment: Neutral
Who reviewed Kaseya
- C-Suite 76% (26)
- Director 18% (6)
- Manager 6% (2)
Employer names and spend open in the full report, along with the other 31 customers.
Everything 34 customers told us about Kaseya.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
11 Net Promoter Score, from 34 scored reviews- Promoters 13
- Passives 12
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 7
- Jun 7
- Jul 7
- Aug 8
- Sep 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 32 across 8 companies.
Praised
- AI-Driven Service Improvements
- Pricing and Commercial Flexibility
- Improved Support and Roadmap Focus
- Automation and Time Savings
Criticised
- Commercial Model Friction
- Aggressive Pricing Tactics
- Support Quality Gaps
- Aggressive Renewal Puts Revenue at Risk
What customers say
Renewal intent
Plan to renew 54%Plan to renew, by seniority
- 58% 19 answers
- 75% 4 answers
- 0% 2 answers
- 0% 1 answer
- 8.7/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 5.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Kaseya customers
Report
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