Zscaler
Zscaler is a cloud security company that provides a zero-trust exchange platform to securely connect users, devices, and workloads to applications over the internet and private networks. Its services replace traditional network security appliances with cloud-delivered secure web gateway, zero-trust network access, and cloud firewall capabilities for enterprises and government organizations. Zscaler generates revenue through subscription-based SaaS offerings and related professional services.
- Network & Cloud Security
- Security Operations (SIEM/SOAR)
- Revenue
- $2.1B
- Employees
- 6,500
- Founded
- 2007
- Headquarters
- San Jose, United States of America
What 145 Arbolus experts think of Zscaler
NPS scores for Zscaler are predominantly 8-10 from influencers and users, though a handful of detractors exist in smaller or less specialized organizations. Renewal intent is high, especially among large, high-spend enterprises with more than one year of deployment. Stickiness is strongest among customers who have replaced legacy VPNs and consolidated their security architecture with Zscaler. Key expert themes highlight robust remote/hybrid security, cloud scalability, strong Zero Trust, and proven performance for large distributed teams. Main pain points are complexity, cost at scale, and management overhead, occasionally offset by high operational value.Overall Customer Sentiment: Positive
Who reviewed Zscaler
- C-Suite 69% (100)
- Director 23% (33)
- Manager 9% (13)
Employer names and spend open in the full report, along with the other 142 customers.
Everything 145 customers told us about Zscaler.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
49 Net Promoter Score, from 144 scored reviews- Promoters 80
- Passives 55
- Detractors 9
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 44 across 10 companies.
Praised
- AI-Driven Security Enhancements
- AI Integration and Operational Simplification
- Strategic Alignment with Cloud and Zero Trust
- Cloud-Native Scalability and Integration
Criticised
- AI-Native Security from Competitors
- Complexity Drives Switching Consideration
- Competitive Pressure from Bundled Platforms
- Premium Pricing and Aggressive Bundling
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 72% 65 answers
- 62% 21 answers
- 44% 9 answers
- 100% 4 answers
- 8.9/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Zscaler customers
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