CaseWare International

caseware.com · Toronto, Canada

CaseWare International develops audit, financial reporting, and data analytics software used by accounting firms, corporations, and government agencies to manage assurance, compliance, and risk workflows. Its platform supports end‑to‑end engagement management, working papers, and analytics to improve audit quality and efficiency, sold primarily through software licenses and subscriptions. The company also offers related implementation, training, and support services through a global partner network.

  • Accounting & Bookkeeping Software
  • Business Intelligence & Dashboards
  • IT Consulting & Implementation
Revenue
$200.0M
Employees
1,000
Founded
1988
Headquarters
Toronto, Canada

What 5 Arbolus experts think of CaseWare International

NPS scores range from 4 to 9, indicating generally positive to neutral sentiment. Most respondents have used the product for over one year, demonstrating platform stickiness. Renewal intent is mixed: one high spender shows clear intent to renew, while others in lower spend brackets report uncertainty. The main sentiment themes are stable satisfaction among high spenders and mixed sentiment among mid-level spenders, with influencers tending to express more uncertainty. Overall Customer Sentiment: Neutral

Who reviewed CaseWare International

Total customers 5 5 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 60% (3)
  • Director 40% (2)
Data Leader C-Suite NPS 9 Will renew
Engineering Executive Director NPS 4 Undecided
Operations Manager C-Suite NPS 7 Undecided

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Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 2
  • Passives 2
  • Detractors 1

Cumulative NPS by month

+3 over 3 months
  • Apr 4
  • May 6
  • Jun 7

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 20 across 3 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 1
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 0% 1 answer
  • 9/10 Average score from customers who will renew
  • 5.5/10 Average score from undecided customers

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