E2open
E2open is a supply chain management software company that provides a cloud-based platform for planning, execution, and collaboration across global trading networks. It serves manufacturers, retailers, logistics providers, and other enterprises by connecting demand, supply, logistics, and channel data to improve forecasting, inventory, and fulfillment. The company generates revenue through subscriptions and related services for its SaaS applications and network solutions.
- Business Process Management
- Data Integration & ETL
- Supply Chain & Logistics Software
- Revenue
- $640.0M
- Employees
- 3,800
- Founded
- 2000
- Headquarters
- Austin, United States of America
What 53 Arbolus experts think of E2open
NPS scores cluster from 7–10, with a majority of experts rating E2open highly, indicating general satisfaction. Renewal intent is strong among high spenders and users past initial onboarding, though several pilot and first-year customers express uncertainty about continued investment. Stickiness is highest where implementation exceeds one year, with actionable feedback highlighting the need for discipline in onboarding and practical workflow alignment. Common positive themes include cross-functional visibility and network-centric execution, while main concerns relate to onboarding complexity and partner adoption challenges.Overall Customer Sentiment: Positive
Who reviewed E2open
- C-Suite 71% (38)
- Director 25% (13)
- Manager 4% (2)
Employer names and spend open in the full report, along with the other 50 customers.
Everything 53 customers told us about E2open.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
26 Net Promoter Score, from 53 scored reviews- Promoters 21
- Passives 25
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 34 across 8 companies.
Praised
- Measurable Business Outcomes
- Industry-Specific Workflow Adaptation
- Enhance Partner Participation
- Facilitates Cross-Partner Collaboration
Criticised
- Alert Quality and Data Refresh
- Workflow Suitability Concerns
- Low Adoption and Workflow Inefficiencies
- Slow Partner Onboarding Risk
What customers say
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 67% 30 answers
- 67% 9 answers
- 0% 2 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 10/10 Average score from customers not renewing
Top alternatives
Most weighed by E2open customers
Report
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