Echo Global Logistics
Echo Global Logistics is a third-party logistics provider that offers technology-enabled transportation and supply chain management services, including truckload, less-than-truckload, intermodal, and international freight solutions. The company serves shippers of all sizes across industries in North America, using a proprietary platform and a network of carrier partners to manage and optimize freight. It generates revenue primarily through brokerage fees and managed transportation contracts.
- IT Consulting & Implementation
- Revenue
- $4.2B
- Employees
- 2,600
- Founded
- 2005
- Headquarters
- Chicago Loop, United States of America
What 15 Arbolus experts think of Echo Global Logistics
NPS distribution is mainly positive, with the majority of scores falling between 7 and 10, and no scores below 6. Renewal intent is split: high spenders show strong intent to renew, while most pilot users and lower spend brackets are "Not Sure" or have not stated renewal preference. Implementation stickiness is high, with most users indicating more than one year of use, while several remain in pilot or under one year. Key themes include consistent satisfaction among long-term users, and uncertainty in renewal among newer or lower-spend deployments.Overall Customer Sentiment: Positive
Who reviewed Echo Global Logistics
- C-Suite 33% (5)
- Director 60% (9)
- Manager 7% (1)
Employer names and spend open once the report publishes.
Tell us when the Echo Global Logistics report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
33 Net Promoter Score, from 15 scored reviews- Promoters 6
- Passives 8
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 22%Plan to renew, by seniority
- 33% 3 answers
- 17% 6 answers
- 9.5/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
More in Supply Chain & Logistics
Other companies in Supply Chain & Logistics with a customer report.
For people who use Echo Global Logistics
Do you use Echo Global Logistics at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 15 customers of Echo Global Logistics have already contributed
Takes a few minutes. Your identity stays anonymous.