Ecolab
Ecolab is a global provider of water, hygiene, and infection prevention solutions and services for customers in industries such as food and beverage, healthcare, hospitality, and industrial manufacturing. The company sells chemicals, equipment, digital monitoring, and on-site service programs that help customers clean, sanitize, conserve water and energy, and maintain safe operations. It generates revenue through long-term service contracts, product sales, and technology-enabled programs delivered via a large direct sales and service workforce worldwide.
- Energy & Utilities Operations Software
- IT Consulting & Implementation
- Revenue
- $15.2B
- Employees
- 47,000
- Founded
- 1923
- Headquarters
- United States of America
What 51 Arbolus experts think of Ecolab
NPS data shows a skew toward strong promoters (scores of 9-10) among users and influencers, particularly in healthcare and hospitality. Renewal intent is positive, with the majority expressing a preference to continue, though some high spenders are unsure due to feature or price sensitivities. Most customers are in the MoreThan1Year implementation stage, suggesting stickiness and operational dependence. Positive sentiment is anchored in outcome reliability, service, and support. Key negative feedback focuses on price increases, limited analytics, and dependency on Ecolab products.Overall Customer Sentiment: Positive
Who reviewed Ecolab
- C-Suite 55% (28)
- Director 35% (18)
- Manager 10% (5)
Employer names and spend open in the full report, along with the other 48 customers.
Everything 51 customers told us about Ecolab.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 50 scored reviews- Promoters 32
- Passives 11
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Praised
- Automation and Predictive Management
- Digital Transformation in Infection Control
- Advanced Analytics and Usage Tracking
- High Impact on Hygiene and Infection Rates
Criticised
- Pricing and Cost Sensitivity
- Product Pricing Increases and Discontinued SKUs
- Limited Reporting and Analytics
- Competitive Displacement via Automation
What customers say
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 69% 16 answers
- 67% 6 answers
- 75% 4 answers
- 100% 1 answer
- 8.9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Report
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