ELMO

elmodrive.com · Tallinn, Estonia

ELMO is a technology company that provides electric vehicle charging solutions and shared mobility services, including electric car subscriptions and rentals, primarily in Estonia and nearby markets. The company operates a network of EV charging points and a fleet of electric vehicles that users can access via digital booking and payment tools. Revenue is generated through vehicle rental and subscription fees, charging services, and related mobility offerings for consumers and business customers.

  • Marketplace & Booking Platforms
  • Transportation & Fleet Management
Revenue
$3.5M
Employees
35
Founded
2013
Headquarters
Tallinn, Estonia

What 5 Arbolus experts think of ELMO

NPS scores in the data show a distribution between 6 to 9, suggesting overall moderate to positive sentiment. Approximately 40% indicate clear renewal intention, 40% are unsure, and 20% report no intent to renew. The customer base is somewhat sticky, with most indicating adoption exceeding one year, reflecting established usage. Key themes include moderate satisfaction but some hesitancy about future commitment, especially among higher spenders.Overall Customer Sentiment: Neutral

Who reviewed ELMO

Total customers 5 5 current · 0 former
Reviews growth +1 in six months
Seniority of respondents
  • C-Suite 60% (3)
  • Director 40% (2)
People Leader C-Suite NPS 6 Not renewing
People Leader C-Suite NPS 8 Undecided
Operations Leader C-Suite NPS 9 Undecided

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Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 2
  • Passives 2
  • Detractors 1

Cumulative NPS by month

+0 over 3 months
  • May 8
  • Oct 8
  • Apr 8

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 24 across 6 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 40%
  • Will renew 2
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 0% 3 answers
  • Director 100% 2 answers
  • 8/10 Average score from customers who will renew
  • 8.5/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

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