Empower
Empower provides a software platform and services for non-emergency medical transportation (NEMT) and paratransit providers, helping them manage trips, drivers, vehicles, and billing workflows. Its cloud-based tools support scheduling, dispatch, routing, and compliance for transportation companies that serve healthcare organizations and patients. The company generates revenue through software subscriptions and related implementation and support services.
- Transportation & Fleet Management
- IT Consulting & Implementation
- Revenue
- $9.0M
- Employees
- 70
- Founded
- 2013
- Headquarters
- Cleveland, United States of America
What 25 Arbolus experts think of Empower
NPS distribution is notably strong, with most expert respondents rating Empower between 8 and 10, signaling high satisfaction among operational leaders and long-term users. Renewal intent skews positive, especially among high spenders in life sciences and manufacturing. The majority of users have been implemented for over one year, with high stickiness in this cohort. Key feedback themes include improved operational visibility, strong reporting, and efficiency gains. However, cost and integration challenges remain potential barriers to broader recommendation. Overall Customer Sentiment: Positive
Who reviewed Empower
- C-Suite 48% (12)
- Director 10% (3)
- Manager 43% (11)
Employer names and spend open in the full report, along with the other 22 customers.
Everything 25 customers told us about Empower.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
56 Net Promoter Score, from 25 scored reviews- Promoters 16
- Passives 7
- Detractors 2
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 54 across 5 companies.
Praised
- Easier System Integration
- Advanced AI and Automation Features
- Mobile Functionality Expansion
- Operational Visibility and Efficiency
Criticised
- Poor Integration as a Risk
- Competitive AI Solutions
- Low Value for Simpler Operations
- Manual Administration Burden
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 40% 5 answers
- 75% 4 answers
- 9.2/10 Average score from customers who will renew
- 5.7/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Empower customers
Report
More in Supply Chain & Logistics
Other companies in Supply Chain & Logistics with a customer report.
For people who use Empower
Do you use Empower at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 25 customers of Empower have already contributed
Takes a few minutes. Your identity stays anonymous.