Egencia
Egencia is a corporate travel management company that provides technology-driven tools and services to help businesses plan, book, manage, and optimize employee travel. It offers an online booking platform, mobile apps, reporting, and travel program management services for mid-sized and large enterprises globally. Egencia generates revenue through transaction fees, management fees, and related travel program services paid by corporate clients.
- Procurement & Sourcing
- Business Intelligence & Dashboards
- Revenue
- $600.0M
- Employees
- 2,000
- Founded
- 2002
- Headquarters
- Seattle, United States of America
What 15 Arbolus experts think of Egencia
NPS scores from 14 experts range from 4 to 9 with most clustered at 7 or above, indicating generally positive but not exceptional loyalty. Renewal intent data is sparse, with only one explicit 'Yes'. Implementation stages show over 85% of experts are long-term users (>1 year), and few are unsure or under a year. The main sentiment pattern combines stable adoption with moderate satisfaction; high NPS correlates with long-term users, whereas lower NPS indicates areas for improved experience.Overall Customer Sentiment: Positive
Who reviewed Egencia
- C-Suite 60% (9)
- Director 40% (6)
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Sentiment
-13 Net Promoter Score, from 15 scored reviews- Promoters 3
- Passives 7
- Detractors 5
Cumulative NPS by month
-1 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 7
- Aug 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 14 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 9/10 Average score from customers who will renew
Top alternatives
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