Echologics

echologics.com · Mississauga, Canada

Echologics, a Mueller Water Products company, provides acoustic-based leak detection and pipeline condition assessment technologies that help water utilities and municipalities locate leaks and assess the health of water distribution networks without service interruption. Its hardware, sensors, and analytics software are used to reduce non-revenue water, prioritize pipe replacement, and improve asset management programs. Echologics generates revenue through the sale of equipment, software, and related engineering and field services.

  • IoT & Edge Platforms
  • Asset Performance Management
Revenue
$25.0M
Employees
120
Founded
2003
Headquarters
Mississauga, Canada

What 7 Arbolus experts think of Echologics

NPS scores are notably positive, with 66% of responses rating 9 or higher. Renewal intent is explicit and positive for all respondents who shared intent, particularly among higher spenders. Stickiness is strong with 71% of experts indicating implementation duration of more than one year, suggesting mature, embedded deployments. The overall theme is sustained satisfaction across industries, role categories, and spend levels—with newer, high-spend customers also showing strong early-stage intent to renew.Overall Customer Sentiment: Positive

Who reviewed Echologics

Total customers 7 7 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 57% (4)
  • Director 29% (2)
  • Manager 14% (1)
Operations Leader C-Suite NPS 9
Generalist Manager Director NPS 8 Will renew
Operations Leader C-Suite NPS 9

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Sentiment

42 Net Promoter Score, from 7 scored reviews
  • Promoters 4
  • Passives 2
  • Detractors 1

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%
  • Will renew 4
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Director 100% 2 answers
  • Manager 100% 1 answer
  • 8/10 Average score from customers who will renew

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