Easyship
Easyship is a cloud-based shipping and logistics platform that helps e-commerce merchants compare rates, automate label generation, manage duties and taxes, and track shipments across multiple couriers worldwide. It serves online retailers, marketplaces, and crowdfunding platforms by integrating with major e-commerce systems and providing discounted carrier rates and cross-border shipping tools. The company generates revenue through subscription plans, shipping fees, and value-added logistics services.
- Payment Processing
- E-commerce Platforms & Storefronts
- Revenue
- $35.0M
- Employees
- 220
- Founded
- 2014
- Headquarters
- Hong Kong, Hong Kong
What 28 Arbolus experts think of Easyship
NPS scores show significant polarity, with 31% Promoters (NPS 9-10), 38% Passives (NPS 7-8), and 31% Detractors (NPS 0-6). Renewal intent is mixed: heavy spenders and long-term users indicate high renewal intent, while those with low or unclear spend trend toward uncertainty or negative intent. Stickiness correlates with businesses having international shipping complexity and high transaction volume. Positive sentiment is rooted in cost transparency, automation, and reliable compliance, but detracted by growing platform fees, feature gaps, and AI/automation limitations. Overall Customer Sentiment: Neutral
Who reviewed Easyship
- C-Suite 64% (18)
- Director 36% (10)
Employer names and spend open in the full report, along with the other 25 customers.
Everything 28 customers told us about Easyship.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
7 Net Promoter Score, from 28 scored reviews- Promoters 11
- Passives 8
- Detractors 9
Cumulative NPS by month
-2 over 4 months- Apr 9
- Jun 9
- Jul 8
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -2 across 2 companies.
Praised
- AI-Driven Workflow Expansion
- Enterprise-Friendly Pricing Models
- Broader Courier Coverage
- Boosts Customer Conversion
Criticised
- Occasional Rate Inaccuracy
- Rising Costs at Higher Volumes
- Setup Requires Attention to Detail
- AI-native Competitors
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 20% 5 answers
- 71% 7 answers
- 8.5/10 Average score from customers who will renew
- 5.3/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Easyship customers
Report
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