Echo
Echo is a UK-based digital pharmacy service that allows patients to manage NHS repeat prescriptions through a mobile app and website, delivering medications directly to their homes. The company integrates with GP practices to request, track, and dispense prescriptions, and generates revenue through NHS pharmacy reimbursement and dispensing fees. It focuses on simplifying medication adherence and prescription management for patients across the UK.
- Healthcare & Wellness Software
- Patient Engagement & Telehealth
- Revenue
- $25.0M
- Employees
- 120
- Founded
- 2015
- Headquarters
- Londonderry County Borough, United Kingdom
What 7 Arbolus experts think of Echo
NPS scores cluster between 6 and 10, with two Users providing 9 and one Influencer at 6. The highest spend tier participant is not renewing, while others are early in their adoption journey. Most respondents are implementing Echo's platform for less than a year, with positive feedback from those further along the adoption curve. The overall trend shows strong satisfaction among Users and some renewal hesitancy from Influencers.Overall Customer Sentiment: Moderately Positive
Who reviewed Echo
- C-Suite 43% (3)
- Manager 57% (4)
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 1
- Detractors 2
Cumulative NPS by month
-1 over 5 months- Apr 9
- May 9
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 25 across 3 companies.
Written answers and themes publish with the full report.
Top alternatives
Most weighed by Echo customers
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