DOCUMENT360
Document360 is a SaaS platform that enables companies to create, manage, and publish self-service knowledge bases and documentation for their products and internal teams. It provides tools for authoring, versioning, categorizing, and analyzing help content so organizations can reduce support load and improve customer and employee access to information. The company sells its software on a subscription basis to technology firms, SaaS providers, and other businesses that need structured product documentation and knowledge management.
- Knowledge Management & Collaboration
- Customer Support & Help Desk
- Revenue
- $6.0M
- Employees
- 80
- Founded
- 2017
- Headquarters
- Londonderry County Borough, United Kingdom
What 7 Arbolus experts think of DOCUMENT360
NPS distribution is positive, with scores of 7 and 8 reported across most users. Two experts indicated a firm renewal intent, while two others are unsure, suggesting some hesitation among recent adopters or those in early use. Implementation stickiness trends toward longer-term adoption, with a majority (60%) reporting use for over one year. Key inferred themes are positive sentiment among high-spend, long-term customers, and some uncertainty associated with newer deployments. Overall Customer Sentiment: Positive
Who reviewed DOCUMENT360
- C-Suite 67% (5)
- Manager 33% (2)
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 6
- Detractors 0
Cumulative NPS by month
+0 over 5 months- Nov 8
- Dec 7
- May 8
- Jul 8
- Aug 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 26 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 0% 1 answer
- 7.5/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
Top alternatives
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