GitBook
GitBook is a documentation platform that enables software teams and product organizations to create, organize, and publish technical docs, knowledge bases, and product guides. Its cloud-based workspace combines a collaborative editor with structured content management and publishing tools, sold as a subscription SaaS product to businesses and developer communities.
- Knowledge Management & Collaboration
- Document Management & E-signature
- Revenue
- $8.0M
- Employees
- 70
- Founded
- 2014
- Headquarters
- Paris, France
What 51 Arbolus experts think of GitBook
NPS scores for GitBook are generally positive, with a large group of users scoring 8–10 and some outliers scoring 5–7 due to limitations in enterprise features. Renewal intent is high among those in advanced implementation and longer-term use, especially high spenders and influencers. Stickiness is strong, as most customers report using GitBook for core documentation workflows over a year or more. Expert feedback consistently highlights ease of use, integration, and time-to-value as leading strengths, while common critiques focus on gaps in AI automation, enterprise governance, and analytics.Overall Customer Sentiment: Positive
Who reviewed GitBook
- C-Suite 66% (34)
- Director 14% (7)
- Manager 20% (10)
Employer names and spend open in the full report, along with the other 48 customers.
Everything 51 customers told us about GitBook.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
27 Net Promoter Score, from 51 scored reviews- Promoters 22
- Passives 21
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 34 across 4 companies.
Praised
- Advanced Analytics
- Granular Enterprise Permissions
- Enhanced AI Automation
- Ease of Use and Fast Setup
Criticised
- Ecosystem Platform Threat
- Pricing Sensitivity
- Risk of Competitive AI-Driven Switch
- Basic Analytics and Customization
What customers say
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 55% 20 answers
- 60% 5 answers
- 80% 5 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by GitBook customers
Report
More in Workplace & Productivity and Development Tools
Other companies in both categories with a customer report.
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