GOOGLE DRIVE
Google Drive is a cloud-based file storage and synchronization service from Google that allows individuals and businesses to store files online, access them from any device, and share and collaborate in real time. It generates revenue indirectly as part of Google Workspace subscription plans for businesses and through upsell of additional storage to consumers. The googledrive.com domain redirects to the main Google Drive product under Google LLC.
- Document Management & E-signature
- Knowledge Management & Collaboration
- Cloud Infrastructure & Hosting
- Revenue
- $307.0B
- Employees
- 190,000
- Founded
- 2012
- Headquarters
- Mountain View, United States of America
What 82 Arbolus experts think of GOOGLE DRIVE
NPS is strongly positive, averaging near 9–10 among both users and influencers. Renewal intent is high, especially from directors and mid to high spend influencers, with only a minority expressing uncertainty or cost-driven hesitation. Stickiness is robust, with over 80% of experts using Google Drive for more than one year; pilot or less-than-one-year users are rare. Key themes are platform reliability, ease of use, seamless collaboration, and growing importance of security and integration, especially for larger organizations with complex workflows.Overall Customer Sentiment: Positive
Who reviewed GOOGLE DRIVE
- C-Suite 54% (44)
- Director 31% (25)
- Manager 14% (11)
Employer names and spend open in the full report, along with the other 79 customers.
Everything 82 customers told us about GOOGLE DRIVE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
68 Net Promoter Score, from 82 scored reviews- Promoters 59
- Passives 20
- Detractors 3
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 42 across 4 companies.
Praised
- AI-Driven Document Organization
- Automated Knowledge Retrieval
- Seamless Workflow Automation
- Integration with Google Ecosystem
Criticised
- Permission Management Issues
- Non-Gmail Sharing Limitations
- Folder Structure Complexity
- Price Sensitivity and Switching Risk
What customers say
Renewal intent
Plan to renew 76%Plan to renew, by seniority
- 73% 15 answers
- 80% 5 answers
- 50% 2 answers
- 100% 3 answers
- 9.4/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 9.5/10 Average score from customers not renewing
Top alternatives
Most weighed by GOOGLE DRIVE customers
Report
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