GOOGLE WORKSPACE
Google Workspace is a cloud-based productivity and collaboration suite from Google that provides email, document creation, storage, communication, and management tools for businesses, schools, and organizations on a subscription basis. It includes products such as Gmail, Drive, Docs, Sheets, Meet, and Calendar, delivered as SaaS and sold primarily through direct and partner channels. The service generates revenue through per-user and tiered subscription plans for organizations of all sizes.
- Knowledge Management & Collaboration
- Communications & Meetings
- Document Management & E-signature
- Revenue
- $10.0B
- Employees
- 10,000
- Founded
- 2006
- Headquarters
- Mountain View, United States of America
What 176 Arbolus experts think of GOOGLE WORKSPACE
NPS scores show a strong positive skew with most experts rating 8–10, signaling robust satisfaction. Renewal intent is high, particularly among legal, creative, and financial users, and stickiness is evident with widespread use across email, calendar, Drive, and integrated AI features. Implementation is typically year-plus, indicating stability and recurring value. Qualitative themes emphasize reliability, collaboration speed, and security; only regulated sectors voice concerns about encryption/AI trade-offs or complex desktop workflows.Overall Customer Sentiment: Positive
Who reviewed GOOGLE WORKSPACE
- C-Suite 63% (111)
- Director 21% (37)
- Manager 16% (28)
Employer names and spend open in the full report, along with the other 173 customers.
Everything 176 customers told us about GOOGLE WORKSPACE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
56 Net Promoter Score, from 176 scored reviews- Promoters 111
- Passives 53
- Detractors 12
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 30 across 7 companies.
Praised
- Desktop Feature Parity
- Storage Optimization
- AI-Driven Workflow Enhancements
- Seamless Real-Time Collaboration
Criticised
- Missing Advanced Desktop Features
- AI and Encryption Tradeoff
- High Storage Costs
- Competitive AI, Cost, and Migration
What customers say
Renewal intent
Plan to renew 89%Plan to renew, by seniority
- 93% 57 answers
- 87% 23 answers
- 78% 9 answers
- 78% 9 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7.7/10 Average score from customers not renewing
Top alternatives
Most weighed by GOOGLE WORKSPACE customers
Report
More in Workplace & Productivity and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use GOOGLE WORKSPACE
Do you use GOOGLE WORKSPACE at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 176 customers of GOOGLE WORKSPACE have already contributed
Takes a few minutes. Your identity stays anonymous.