Grammarly
Superhuman is a software company that provides a premium email client designed to help professionals manage Gmail and Outlook inboxes more quickly and efficiently through keyboard shortcuts, AI-assisted workflows, and productivity features. It serves knowledge workers, executives, founders, and teams who pay subscription fees for access to its desktop and mobile applications. The company generates revenue through recurring SaaS subscriptions for individual users and business teams.
- Communications & Meetings
- Product Analytics & Feedback
- Revenue
- $35.0M
- Employees
- 220
- Founded
- 2014
- Headquarters
- San Francisco, United States of America
What 69 Arbolus experts think of Grammarly
NPS distribution is heavily skewed positive, with multiple scores of 9–10 and a strong cohort of users reporting satisfaction due to real-time editing, improved confidence, and time saved. Renewal intent is generally high for mid and high spenders, while offboarding is seen mainly among low spenders who turn to free AI alternatives. Most users are at MoreThan1Year implementation stage or above, with only a minority in pilot or not sure phases. Feedback themes: high value for professional efficiency, cost concerns, and redundancy with built-in/free AI solutions. Overall Customer Sentiment: Positive
Who reviewed Grammarly
- C-Suite 54% (37)
- Director 14% (10)
- Manager 32% (22)
Employer names and spend open in the full report, along with the other 66 customers.
Everything 69 customers told us about Grammarly.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
47 Net Promoter Score, from 69 scored reviews- Promoters 40
- Passives 22
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 50 across 4 companies.
Praised
- Seamless Workflow Integration
- Reduces the Need for Manual Proofreading
- Saves Time and Improves Confidence
- Custom Industry Vocabulary Support
Criticised
- Redundant with LLM-Based Tools
- Cost Is Too High for Value
- Stifles Personal Writing Style
- Failure to Keep Up with AI Advancements
What customers say
Renewal intent
Plan to renew 58%Plan to renew, by seniority
- 64% 11 answers
- 75% 4 answers
- 43% 7 answers
- 50% 2 answers
- 8.8/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7.6/10 Average score from customers not renewing
Top alternatives
Most weighed by Grammarly customers
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