Google Sheets
Google Sheets is a cloud-based spreadsheet application that is part of Google Workspace, enabling users to create, edit, and collaborate on spreadsheets in real time via a web browser or mobile app. It serves individuals, businesses, and educational institutions globally and generates revenue indirectly through Google Workspace subscription plans and associated Google Cloud services.
- Project & Work Management
- Business Intelligence & Dashboards
- Revenue
- $307.0B
- Employees
- 190,000
- Founded
- 2006
- Headquarters
- Mountain View, United States of America
What 31 Arbolus experts think of Google Sheets
NPS scores for Google Sheets skew high, with the majority of responses rated 8 or above, indicating strong user satisfaction. Renewal intent is universal among those providing this data, especially in higher spend/influencer segments. Almost all experts are in the mature implementation stage (>1 year), signaling high stickiness. The dominant sentiment drivers are ease of use, collaboration, low cost, and flexibility, while performance at data scale and lack of advanced features surface as key pain points.Overall Customer Sentiment: Positive
Who reviewed Google Sheets
- C-Suite 56% (17)
- Director 20% (6)
- Manager 24% (7)
Employer names and spend open in the full report, along with the other 28 customers.
Everything 31 customers told us about Google Sheets.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
45 Net Promoter Score, from 31 scored reviews- Promoters 18
- Passives 9
- Detractors 4
Cumulative NPS by month
+0 over 4 months- Jul 8
- Aug 9
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 45 across 3 companies.
Praised
- AI-Driven Features
- Enterprise-Grade Security and Compliance
- Enhanced Integrations
- Total Workflow Flexibility
Criticised
- Missing Advanced Automation Features
- Manual Data Upkeep
- Performance Limitations at Scale
- Switch Triggered by Performance or Features
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 4 answers
- 100% 1 answer
- 100% 1 answer
- 100% 2 answers
- 8.9/10 Average score from customers who will renew
Top alternatives
Most weighed by Google Sheets customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Google Sheets
Do you use Google Sheets at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 31 customers of Google Sheets have already contributed
Takes a few minutes. Your identity stays anonymous.