Arbolus Intelligence

Google Meet

meet.google.com · Mountain View, United States of America

Google Meet is a video conferencing and online meeting service from Google that enables individuals and organizations to host secure video meetings, webinars, and virtual collaboration sessions via web and mobile apps. It serves businesses, educational institutions, and consumers, generating revenue primarily as part of Google Workspace subscription plans for organizations. The platform integrates with other Google productivity tools such as Calendar, Gmail, and Drive to support remote work and hybrid collaboration.

  • Communications & Meetings
Listed in
Revenue
$800.0M
Employees
2,000
Founded
2017
Headquarters
Mountain View, United States of America

What 54 Arbolus experts think of Google Meet

NPS distribution skews strongly positive, with 35% Promoters (NPS 10), 40% Passives (NPS 8–9), and 15% Detractors (NPS ≤7). Renewal intent is high for most high spenders and established users, with only isolated churn risk among a small subset. The majority are in the MoreThan1Year implementation stage, signifying steady stickiness. Key expert themes are strong ease of use, deep Workspace integration, reliable meeting quality, and calls for further workflow automation and cross-platform features.Overall Customer Sentiment: Positive

Who reviewed Google Meet

Total customers 54 51 current · 3 former
Reviews growth +47 in six months
Seniority of respondents
  • C-Suite 57% (31)
  • Director 22% (12)
  • Manager 22% (12)
Founder Manager NPS 9 Will renew Submitted Aug 2026
Revenue Manager C-Suite NPS 8 Submitted May 2026
Executive C-Suite NPS 9 Will renew Submitted Nov 2024

Employer names and spend open in the full report, along with the other 51 customers.

Everything 54 customers told us about Google Meet.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

64 Net Promoter Score, from 54 scored reviews
  • Promoters 36
  • Passives 17
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 64 across 3 companies.

Praised

  • AI-Driven Productivity
  • Post-Meeting Workflow Automation
  • Better Cross-Platform Experience
  • Reliable and User-Friendly

Criticised

  • External Meeting Access Issues
  • Advanced Features Gap
  • Integration Workflow Gap
  • Usability and Integration Risk

What customers say

Reliable and User-Friendly
“I would recommend Google Meet because it is reliable, easy to use, and integrates seamlessly with our existing Google tools.”
Critical Business Impact
“Google Meet is highly critical to our daily operations for remote collaboration, productivity, and decision-making.”
Minimal Learning Curve
“I like how Google Meet is simple and requires little setup, which allows for straightforward collaboration both internally and with clients.”

Renewal intent

Plan to renew 89%
  • Will renew 16
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 88% 8 answers
  • Director 83% 6 answers
  • Manager 100% 3 answers
  • Not specified 100% 1 answer
  • 8.9/10 Average score from customers who will renew
  • 9/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Top alternatives

Most weighed by Google Meet customers

Report

Customer Report - Oct 2026 Oct 2026 54 + 4

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