Arbolus Intelligence

GOOGLE DOCS

docs.google.com · Mountain View, United States of America

Google Docs is a cloud-based word processing application that allows users to create, edit, and collaborate on documents in real time through a web browser or mobile app. It is part of Google Workspace and is monetized primarily via business and education subscriptions, with free access for individual users supported by the broader Google ecosystem. The product serves individuals, businesses, and institutions that need collaborative document creation and storage integrated with other Google services.

  • Knowledge Management & Collaboration
  • Product Analytics & Feedback
Listed in
Revenue
$307.0B
Employees
190,000
Founded
2006
Headquarters
Mountain View, United States of America

What 31 Arbolus experts think of GOOGLE DOCS

NPS scores are overwhelmingly positive, with a concentration of 9s and 10s and only occasional scores below 8. Renewal intent is strong, especially among influencers and high spenders, with users frequently citing the tool as essential to their workflow. Most customers report being in the MoreThan1Year implementation stage, indicating strong stickiness and embedded use. The main sentiment drivers are ease of collaboration, document security, and integration into daily operations, while occasional concerns about user interface or device compatibility appear as minor themes.Overall Customer Sentiment: Positive

Who reviewed GOOGLE DOCS

Total customers 31 30 current · 1 former
Reviews growth +31 in six months
Seniority of respondents
  • C-Suite 77% (24)
  • Director 15% (5)
  • Manager 8% (2)
Strategy Partner Director NPS 8 Submitted Sep 2026
Executive C-Suite NPS 10 Submitted Jul 2026
Product Leader C-Suite NPS 10 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 28 customers.

Everything 31 customers told us about GOOGLE DOCS.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

58 Net Promoter Score, from 31 scored reviews
  • Promoters 20
  • Passives 9
  • Detractors 2

Cumulative NPS by month

+0 over 4 months
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 55 across 2 companies.

Praised

  • Cloud Flexibility and Mobile Access
  • Exceptional Real-Time Collaboration
  • Expert Network and Market Insights
  • Enhanced Workflow Integrations

Criticised

  • Limited Niche Expert Availability
  • Switch Driven by Organizational Policy
  • Onboarding and Device Compatibility
  • Missed Real-Time Collaboration

What customers say

Cloud Flexibility and Mobile Access
“Google Docs offers cloud-based flexibility and robust mobile access that are beneficial for document sharing and operations across departments.”
Exceptional Real-Time Collaboration
“I would recommend Google Docs to a peer for real-time editing, as its unified collaboration is its biggest pro across budgets, quality improvement, and reporting.”
Expert Network and Market Insights
“Google Docs makes it easy for me to gather insights quickly and support critical product and strategic decisions by connecting with knowledgeable experts.”

Renewal intent

Plan to renew 100%
  • Will renew 5
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 3 answers
  • Director 100% 1 answer
  • Not specified 100% 1 answer
  • 9.4/10 Average score from customers who will renew

Top alternatives

Most weighed by GOOGLE DOCS customers

Report

Customer Report - Oct 2026 Oct 2026 31 + 1

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