Arbolus Intelligence

GitHub

github.com · San Francisco, United States of America

GitHub is a software development platform that provides Git-based source code hosting, collaboration, and DevOps tools for individual developers, teams, and enterprises. It offers code repositories, issue tracking, code review, CI/CD, and security features delivered via a cloud-based SaaS model and enterprise deployments. The company generates revenue through paid subscriptions, enterprise licenses, and related services.

  • Knowledge Management & Collaboration
  • CI/CD & DevOps
  • API Management & Integration
Listed in
Revenue
$1.0B
Employees
3,000
Founded
2008
Headquarters
San Francisco, United States of America

What 333 Arbolus experts think of GitHub

GitHub receives consistently high NPS (majority responses of 8–10), strong renewal intent, and near-universal stickiness among technical buyers. Feedback themes center on robust integration, reliability, ease of onboarding, and comprehensive workflow support. Value concerns emerge only around costs for advanced features, but overall sentiment remains highly favorable.Overall Customer Sentiment: Positive

Who reviewed GitHub

Total customers 333 297 current · 36 former
Reviews growth +155 in six months
Seniority of respondents
  • C-Suite 63% (210)
  • Director 21% (70)
  • Manager 16% (53)
Engineering Engineer Director NPS 8 Will renew Submitted Nov 2025
Data Leader Director NPS 8 Will renew Submitted Feb 2025
Strategy Partner Director NPS 7 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 330 customers.

Everything 333 customers told us about GitHub.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

62 Net Promoter Score, from 333 scored reviews
  • Promoters 227
  • Passives 87
  • Detractors 19

Cumulative NPS by month

+0 over 6 months
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 7 reviews, accumulated up to each month. Category median 52 across 7 companies.

Praised

  • Deeper Native AI Integration
  • Unified Pricing Model
  • Enhanced Project Management for Non-Developers
  • Seamless CI/CD and Automation

Criticised

  • Fragmented Pricing for Advanced Features
  • Complexity for Non-Developers
  • Costs Rise with Enterprise Adoption
  • Competition on Unified DevOps and Pricing

What customers say

Seamless CI/CD and Automation
“GitHub Actions have made our workflow more efficient and automated, and the integration capabilities save us a lot of manual work.”
Industry Standard and Ecosystem
“GitHub is the industry standard, and all our developers are comfortable with it, making it a very natural choice for our team.”
Developer Familiarity Enables Fast Onboarding
“Everyone knows GitHub, and onboarding for new engineers or contractors is much easier because of this familiarity.”

Renewal intent

Plan to renew 84%
  • Will renew 179
  • Undecided 27
  • Not renewing 7

Plan to renew, by seniority

  • C-Suite 84% 130 answers
  • Director 89% 44 answers
  • Manager 79% 19 answers
  • Not specified 80% 20 answers
  • 9/10 Average score from customers who will renew
  • 7.6/10 Average score from undecided customers
  • 7.6/10 Average score from customers not renewing

Top alternatives

Most weighed by GitHub customers

Report

Customer Report - Oct 2026 Oct 2026 333 + 11

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