Arbolus Intelligence

GitLab Inc.

gitlab.com · San Francisco, United States of America

GitLab Inc. develops a web-based DevSecOps platform that provides source code management, CI/CD, security scanning, and collaboration tools for software development teams. The company serves enterprises, SMBs, and open-source communities globally through a SaaS offering and self-managed deployments. It generates revenue via subscription plans for its premium and ultimate tiers, as well as related services and support.

  • CI/CD & DevOps
  • Application & Code Security
  • Knowledge Management & Collaboration
Listed in
Revenue
$580.0M
Employees
2,300
Founded
2014
Headquarters
San Francisco, United States of America

What 122 Arbolus experts think of GitLab Inc.

GitLab achieves very high NPS (8–10 from a large majority) and strong renewal intent, especially among high-spend and regulated customers. Most are in deep adoption stages (more than 1 year). Feedback consistently praises GitLab’s breadth, CI/CD power, security integration, and single platform approach. Some concerns include pricing for advanced tiers, UI complexity, and AI ecosystem maturity. Very few negative scores (e.g., NPS 2, offboarding customers) indicate churn is rare and usually cost- or fit-driven.Positive

Who reviewed GitLab Inc.

Total customers 122 115 current · 7 former
Reviews growth +109 in six months
Seniority of respondents
  • C-Suite 65% (79)
  • Director 16% (20)
  • Manager 19% (23)
Engineering Executive C-Suite NPS 9 Submitted Jul 2026
Other Partner C-Suite NPS 8 Will renew Submitted Sep 2026
Engineering Engineer Not specified NPS 8 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 119 customers.

Everything 122 customers told us about GitLab Inc..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

67 Net Promoter Score, from 122 scored reviews
  • Promoters 85
  • Passives 34
  • Detractors 3

Cumulative NPS by month

+1 over 6 months
  • May 8
  • Jun 8
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 46 across 6 companies.

Praised

  • CI/CD and Automation Leadership
  • Integrated Security and Governance
  • Unified End-to-End DevSecOps Platform
  • Competitive Pricing Models

Criticised

  • UI and Ecosystem Maturity vs. GitHub
  • Complexity and Learning Curve
  • Higher Tier Feature Costs
  • Cost Escalation Risk

What customers say

CI/CD and Automation Leadership
“GitLab’s native CI/CD pipeline is powerful and flexible, accelerating our deployments and reducing manual errors in releases.”
Integrated Security and Governance
“I regard GitLab’s governance and built-in security scanning as strengths, helping us maintain code quality and compliance at scale.”
Unified End-to-End DevSecOps Platform
“I recommend GitLab for bringing source control, CI/CD, security, and collaboration together, allowing fewer tools and better visibility for teams.”

Renewal intent

Plan to renew 79%
  • Will renew 34
  • Undecided 6
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 84% 31 answers
  • Director 83% 6 answers
  • Manager 75% 4 answers
  • Not specified 0% 2 answers
  • 9/10 Average score from customers who will renew
  • 8.3/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by GitLab Inc. customers

Report

Customer Report - Oct 2026 Oct 2026 122 + 6

Other companies in both categories with a customer report.

See all 1,392 IT Infrastructure & Cloud companies →

For people who use GitLab Inc.

Do you use GitLab Inc. at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 122 customers of GitLab Inc. have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.