Harness

harness.io · San Francisco, United States of America

Harness is a software company that provides a cloud-based continuous delivery and software delivery platform that automates CI/CD pipelines, feature flagging, cloud cost management, and reliability management for engineering teams. Its platform is used by enterprises and high-growth technology companies to accelerate software releases, improve deployment reliability, and optimize cloud spend. Harness generates revenue through subscriptions to its SaaS platform and related enterprise services.

CI/CD & DevOps
Cloud Cost Optimization
Observability & Monitoring

Listed in

Revenue: $180.0M
Employees: 900
Founded: 2016
Headquarters: San Francisco, United States of America

What 37 Arbolus experts think of Harness

37 customers have reviewed Harness so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.

Who reviewed Harness

Total customers 37 36 current · 1 former

Reviews growth +28 in six months

Seniority of respondents

C-Suite 47% (17)
Director 44% (16)
Manager 9% (3)

Engineering Leader C-Suite NPS 8 Will renew Submitted Jan 2026

Engineering Leader Director NPS 6 Submitted Sep 2026

Engineering Leader Director NPS 9 Will renew Submitted Jul 2026

Employer names and spend open once the report publishes.

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Sentiment

40 Net Promoter Score, from 37 scored reviews

Promoters 18
Passives 16
Detractors 3

Cumulative NPS by month

+0 over 6 months

Apr 8
May 8
Jun 8
Jul 8
Aug 8
Sep 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 50 across 4 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 77%

Will renew 20
Undecided 6
Not renewing 0

Plan to renew, by seniority

C-Suite 90% 10 answers
Director 64% 11 answers
Manager 50% 2 answers
Not specified 100% 3 answers

8.6/10 Average score from customers who will renew
7.5/10 Average score from undecided customers

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