Jetbrains
JetBrains is a software development company that builds integrated development environments (IDEs) and tools for programmers, teams, and enterprises across multiple languages and platforms. Its products, such as IntelliJ IDEA, PyCharm, ReSharper, and TeamCity, are sold via subscriptions and licenses to individual developers, software companies, and organizations worldwide. The company generates revenue from commercial licenses, SaaS offerings, and support and maintenance services.
- Software Development Tools
- IT Consulting & Implementation
- Business Intelligence & Dashboards
- Revenue
- $450.0M
- Employees
- 2,200
- Founded
- 2000
- Headquarters
- Prague, Czech Republic
What 115 Arbolus experts think of Jetbrains
JetBrains receives consistently strong NPS, with the majority of scores in the 8–10 range, especially from long-standing users in advanced engineering roles. Renewal intent is high among Influencers and those with >$100K spend, and positive sentiment is particularly strong where products underpin core development workflows. Stickiness is highest after 1 year of implementation. Main expert feedback themes are robust code intelligence, seamless multi-language support, and a solid reputation. Weaknesses cited include resource usage, subscription costs, and slower AI feature adoption compared to some competitors.Overall Customer Sentiment: Positive
Who reviewed Jetbrains
- C-Suite 63% (72)
- Director 16% (18)
- Manager 21% (24)
Employer names and spend open in the full report, along with the other 112 customers.
Everything 115 customers told us about Jetbrains.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
61 Net Promoter Score, from 115 scored reviews- Promoters 78
- Passives 30
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 52 across 5 companies.
Praised
- Flexible Licensing and Pricing
- AI Integration for Productivity
- Cloud Ecosystem Development
- Developer Productivity and Project Management
Criticised
- Performance Limitations
- Cost of Ownership
- Lagging AI Features
- Subscription Cost Sensitivity
What customers say
Renewal intent
Plan to renew 76%Plan to renew, by seniority
- 82% 33 answers
- 80% 10 answers
- 50% 8 answers
- 75% 4 answers
- 9.1/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Jetbrains customers
Report
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