JMP
JMP is a statistical discovery software company that develops interactive data analysis and visualization tools used by engineers, scientists, and analysts for design of experiments, quality improvement, and advanced analytics. Originally created within SAS and now operating as an independent business, it sells desktop and enterprise licenses, training, and support to commercial, academic, and government customers worldwide. Its products help organizations explore data, model outcomes, and improve processes without requiring advanced programming skills.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Product Analytics & Feedback
- Revenue
- $120.0M
- Employees
- 400
- Founded
- 1989
- Headquarters
- Caryville, United States of America
What 31 Arbolus experts think of JMP
NPS is concentrated in the 8–10 range (over 65% promoters), indicating high satisfaction. Minimal detractor presence, with nearly all feedback above neutral. Renewal intent, where stated, is generally positive or confirmed, with only two respondents expressing uncertainty. Stickiness is high: the majority have used JMP for more than one year, and adoption appears sustained across user and influencer groups. Key themes include consistent satisfaction among technical and R&D customers and strong embeddedness in customer workflows.Overall Customer Sentiment: Positive
Who reviewed JMP
- C-Suite 48% (15)
- Director 24% (7)
- Manager 28% (9)
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Sentiment
48 Net Promoter Score, from 31 scored reviews- Promoters 18
- Passives 10
- Detractors 3
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 9
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 48 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 78%Plan to renew, by seniority
- 83% 6 answers
- 100% 1 answer
- 50% 2 answers
- 8.6/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
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