Arbolus Intelligence

Katalon

katalon.com · Atlanta, United States of America

Katalon provides a software quality management platform that enables development and QA teams to automate testing for web, mobile, API, and desktop applications. Its cloud-based and on-premise tools support test creation, execution, analytics, and CI/CD integration, serving enterprises and software teams looking to improve release speed and reliability. The company generates revenue through subscriptions to its testing platform and related services.

  • Application & Code Security
  • MLOps & ML Platforms
Listed in
Revenue
$65.0M
Employees
550
Founded
2016
Headquarters
Atlanta, United States of America

What 9 Arbolus experts think of Katalon

NPS scores largely cluster between 7 and 9, indicating generally high satisfaction, with only one notable detractor rating a 3. Renewal intent is strongly positive, with 87.5% planning to renew. Stickiness is high, as most users have been using the product for less than or more than 1 year, with only a single instance of offboarding. Expert feedback points to strengths in ease of use and integration, but some note challenges with cost at scale and maintenance complexity. Overall Customer Sentiment: Positive

Who reviewed Katalon

Total customers 9 9 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 67% (6)
  • Director 22% (2)
  • Manager 11% (1)
Engineering Leader C-Suite NPS 5 Submitted May 2026
Operations Leader Director NPS 8 Will renew Submitted Oct 2024
Engineering Engineer Manager NPS 7 Will renew Submitted Jun 2024

Employer names and spend open in the full report, along with the other 6 customers.

Everything 9 customers told us about Katalon.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

11 Net Promoter Score, from 9 scored reviews
  • Promoters 3
  • Passives 4
  • Detractors 2

Cumulative NPS by month

+0 over 3 months
  • Jun 7
  • Oct 7
  • May 7

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 29 across 3 companies.

Praised

  • Ease of Use for Multiple User Types
  • Reliable CI/CD Integration
  • Quick Setup and Multi-Platform Coverage
  • AI-Native Capabilities

Criticised

  • Cost at Scale
  • Advanced Maintenance Effort
  • Limited Flexibility for Customization
  • Migration to Open-Source

What customers say

Ease of Use for Multiple User Types
“I find Katalon balances ease of use and complex test automation, allowing both less technical QA users and experienced automation engineers to be productive on the same platform.”
Reliable CI/CD Integration
“The integration with our CI/CD pipeline allows us to run regression suites automatically, reducing manual testing and helping us identify defects earlier in the release cycle.”
Quick Setup and Multi-Platform Coverage
“Katalon gives us a single platform for web, API, and regression test automation without having to build everything from scratch, which accelerates our ability to cover critical business cases.”

Renewal intent

Plan to renew 83%
  • Will renew 5
  • Undecided 0
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 100% 2 answers
  • Manager 100% 1 answer
  • 8.2/10 Average score from customers who will renew
  • 3/10 Average score from customers not renewing

Top alternatives

Most weighed by Katalon customers

Report

Customer Report - Jun 2026 Jun 2026 9 + 0

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