Arbolus Intelligence

BrowserStack

browserstack.com · Mumbai, India

BrowserStack is a cloud-based software testing platform that enables developers and QA teams to test websites and mobile applications across a wide range of real browsers, devices, and operating systems. Its subscription-based SaaS tools support manual and automated testing, including Selenium and Appium, helping engineering teams improve cross-browser compatibility and release quality software faster. The company serves enterprises, digital agencies, and software development teams globally.

  • Application & Code Security
  • Business Intelligence & Dashboards
Listed in
Revenue
$200.0M
Employees
1,200
Founded
2011
Headquarters
Mumbai, India

What 27 Arbolus experts think of BrowserStack

BrowserStack receives generally high NPS scores (majority 8-10). Renewal intent is strong among most Influencers and high spenders (>$100K/year), while some lower spend/pilot users are undecided or negative. Most users are either in the MoreThan1Year implementation stage or engaged in pilots, reflecting a balanced mix of adoption maturity. Key feedback themes include platform stability, robust functionality, and operational rigor, with minor complaints around onboarding complexity. Positive

Who reviewed BrowserStack

Total customers 27 24 current · 3 former
Reviews growth +17 in six months
Seniority of respondents
  • C-Suite 67% (18)
  • Director 11% (3)
  • Manager 22% (6)
Revenue Partner C-Suite NPS 10 Will renew Submitted May 2026
Founder C-Suite NPS 8 Submitted Aug 2026
Product Leader Director NPS 9 Will renew Submitted Aug 2025

Employer names and spend open in the full report, along with the other 24 customers.

Everything 27 customers told us about BrowserStack.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

29 Net Promoter Score, from 27 scored reviews
  • Promoters 10
  • Passives 15
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 33 across 5 companies.

Praised

  • AI and Automation Expansion
  • Enhanced Workflow Integrations
  • Onboarding Simplification for Wider Use
  • Operational Excellence and Compliance Support

Criticised

  • Integration Gaps and Modern Workflow Needs
  • Competitive Migration and Pricing Pressure
  • AI-Enabled Competitors
  • Interface Complexity

What customers say

Operational Excellence and Compliance Support
“The tool helps us maintain rigorous compliance with industry standards and ensures transparent documentation and continuous validation of our device software.”
Strong Platform Stability and Reliability
“I recommend the platform for its dependable stability and solid core functionality, which has been key for our enterprise quality engineering requirements.”
Effective Cross-Functional Usability
“We have found it valuable for enhancing collaboration in distributed teams and supporting project milestone transparency across engineering and QA.”

Renewal intent

Plan to renew 68%
  • Will renew 13
  • Undecided 4
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 79% 14 answers
  • Director 33% 3 answers
  • Manager 50% 2 answers
  • 8.6/10 Average score from customers who will renew
  • 8.3/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

Top alternatives

Most weighed by BrowserStack customers

Report

Customer Report - Sep 2026 Sep 2026 27 + 0

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